Frequently Asked Questions (FAQs)

1. Are all products handcrafted?

Yes. All our products are handcrafted by skilled artisans, primarily women, using traditional techniques from India and East Asia. Each piece is made with care, making every product unique.

2. Will the product look exactly like the images on the website?

As our products are handmade, slight variations in colour, size, or design may occur. These variations are natural and are a hallmark of handcrafted products, adding to their authenticity and charm.

3. Do you support women artisans?

Absolutely. Shree Ram Crafts is committed to supporting the livelihoods of women artisans by ensuring ethical sourcing, fair wages, and sustainable practices.

4. What is your return policy?

We offer an easy 7-day return or replacement only in the following cases:

• Manufacturing defects
• Wrong size sent
• Wrong colour or product sent by us

Returns are not accepted for reasons of personal preference or minor handcrafted variations.

5. How do I request a return or replacement?

To initiate a return:

• Contact us within 7 days of delivery
• Share your order ID and clear images/videos of the issue
• Our team will review and respond within 2–3 working days

6. Are customised or made-to-order products returnable?

No. Customised or made-to-order products are non-returnable, as they are specially created as per customer specifications.

7. How long does delivery take?

Delivery timelines vary based on product type and location. Estimated delivery timelines are mentioned on the product page. Handcrafted items may take slightly longer to dispatch due to the nature of production.

8. Do you ship across India?

Yes, we currently ship across India. Shipping charges, if applicable, are calculated at checkout.

9. How should I care for handcrafted products?

We recommend gentle handling and proper storage. Keep products away from moisture, direct sunlight, and harsh chemicals to maintain their beauty and longevity.

10. How can I contact customer support?

You can reach us via:

• Email: [your support email]
• Contact page on our website
• Our team is happy to assist you.