At Shree Ram Crafts, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
Information We Collect
When you interact with our website, we may collect the following information:
- Name, phone number, email address, and shipping address when you place an order or submit a form
- Order details and purchase history
- Information you provide through contact forms, bulk order enquiries, or WhatsApp communication
- Technical data such as IP address, browser type, and device information for security and performance purposes
This information helps us process orders, respond to queries, and improve our services.
Comments (If Applicable)
If visitors leave comments on the website, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available on their official website. After approval, your profile picture may be visible publicly with your comment.
Media Uploads
If you upload images to the website (for example, through forms or enquiries), please avoid uploading images with embedded location data (EXIF GPS), as visitors to the website may be able to download and extract this information.
Cookies
Our website uses cookies to enhance your browsing experience.
- If you leave a comment, you may opt to save your name, email address, and website in cookies for convenience. These cookies last for one year.
- When you visit our login page, a temporary cookie is set to check browser compatibility. This cookie does not contain personal data and is discarded when you close your browser.
- Login cookies last for two days, and screen preference cookies last for one year. If you select “Remember Me”, your login will persist for two weeks.
- If you edit or publish content, a cookie may be stored that contains no personal data and expires after one day.
You can disable cookies through your browser settings if you prefer.
Embedded Content from Other Websites
Pages on this website may include embedded content (such as videos, images, or posts). Embedded content from other websites behaves in the same way as if you visited those websites directly.
These external websites may collect data about you, use cookies, or monitor your interaction with their content. We are not responsible for the privacy practices of these third-party websites.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate order updates and respond to enquiries
- Provide customer support
- Improve our products and services
- Inform you about similar products, offers, or promotions that may interest you (cross-selling and internal marketing only)
⚠️ We do not sell, rent, or share your personal data with third parties for marketing purposes.
Who We Share Your Data With
We do not share your personal data with third parties, except where required for essential services such as:
- Secure payment processing (handled by trusted payment gateways like Razorpay)
- Legal or regulatory compliance, if required
If you request a password reset, your IP address may be included in the reset email for security purposes.
How Long We Retain Your Data
- Order and customer records are retained as long as necessary for business, legal, and accounting purposes
- Comments and their metadata (if applicable) may be retained indefinitely to recognize and approve follow-up comments
- Registered users (if any) can view, edit, or delete their personal information at any time, except their username
Your Rights Over Your Data
You have the right to:
- Request a copy of the personal data we hold about you
- Request correction or deletion of your personal data
This does not include data we are required to keep for administrative, legal, or security reasons.
To make a request, please contact us through the details provided on our website.
Where Your Data Is Sent
Visitor comments (if enabled) may be checked through an automated spam detection service.
All payment-related information is processed securely by our payment partners and is not stored on our servers.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.