By accessing, browsing, or purchasing from www.shreeramcrafts.com, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.
1. General
- These Terms & Conditions apply to all users of the website, including browsers, customers, and merchants.
- By using this website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.
- Shree Ram Crafts reserves the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.
2. Product Information & Accuracy
- All products listed on the website are handcrafted, and therefore slight variations in colour, size, design, or finish are natural and expected.
- Product images are for representation purposes only. Actual products may vary slightly due to lighting, photography, and the handmade nature of the items.
- We make every effort to display accurate product descriptions, pricing, and availability, but errors may occasionally occur.
3. Pricing & Availability
- All prices listed on the website are subject to change without prior notice.
- Product availability is not guaranteed and may change due to stock limitations or handcrafted production timelines.
- In case of incorrect pricing or product information, we reserve the right to cancel or modify the order after notifying the customer.
4. Order Acceptance & Cancellation
- Placing an order does not guarantee acceptance.
- Shree Ram Crafts reserves the right to accept, reject, or cancel any order at its discretion due to:
- Stock unavailability
- Payment issues
- Incorrect pricing or product details
- Unavoidable circumstances beyond our control
If an order is cancelled after payment, a refund will be processed to the original payment method as per our Refund Policy.
5. Payments
- We offer secure online payments through trusted payment gateways such as Razorpay, as well as Cash on Delivery (COD) where applicable.
- Shree Ram Crafts does not store or process card or UPI details directly. All payment information is handled securely by the payment gateway.
- For COD orders, we reserve the right to verify orders before dispatch.
6. Shipping & Delivery
- Shipping timelines are estimated and may vary based on location, courier availability, and external factors.
- Delays caused by courier partners, natural events, or unforeseen situations are beyond our control.
- Customers are responsible for providing accurate shipping information. Shree Ram Crafts is not liable for delays or non-delivery due to incorrect details.
7. Returns, Replacements & Refunds
- Returns, replacements, and refunds are governed by our Return & Refund Policy.
- Customers are advised to review the policy carefully before placing an order.
- Claims raised outside the specified time period or without required proof may not be accepted.
8. Intellectual Property
- All content on this website, including images, text, logos, graphics, and designs, is the property of Shree Ram Crafts.
- Unauthorized use, reproduction, or distribution of any content is strictly prohibited without written permission.
9. Bulk & Wholesale Orders
- Bulk or wholesale orders may have separate terms regarding pricing, production timelines, and returns.
- Customers are advised to contact us before placing bulk orders to confirm details.
10. Limitation of Liability
- Shree Ram Crafts shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
- Our liability, if any, shall be limited to the value of the product purchased.
11. Governing Law & Jurisdiction
- These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
- Any disputes shall be subject to the jurisdiction of courts located in India.
12. Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact us before placing an order.