By accessing, browsing, or purchasing from www.shreeramcrafts.com, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

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1. General

• These Terms & Conditions apply to all users of the website, including browsers, customers, and merchants.
• By using this website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.
• Shree Ram Crafts reserves the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.

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2. Product Information & Accuracy

• All products listed on the website are handcrafted, and therefore slight variations in colour, size, design, or finish are natural and expected.
• Product images are for representation purposes only. Actual products may vary slightly due to lighting, photography, and the handmade nature of the items.
• We make every effort to display accurate product descriptions, pricing, and availability, but errors may occasionally occur.

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3. Pricing & Availability

• All prices listed on the website are subject to change without prior notice.
• Product availability is not guaranteed and may change due to stock limitations or handcrafted production timelines.
• In case of incorrect pricing or product information, we reserve the right to cancel or modify the order after notifying the customer.

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4. Order Acceptance & Cancellation

• Placing an order does not guarantee acceptance.
• Shree Ram Crafts reserves the right to accept, reject, or cancel any order at its discretion due to:
  • Stock unavailability
  • Payment issues
  • Incorrect pricing or product details
  • Unavoidable circumstances beyond our control

If an order is cancelled after payment, a refund will be processed to the original payment method as per our Refund Policy.

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5. Payments

• We offer secure online payments through trusted payment gateways such as Razorpay, as well as Cash on Delivery (COD) where applicable.
• Shree Ram Crafts does not store or process card or UPI details directly. All payment information is handled securely by the payment gateway.
• For COD orders, we reserve the right to verify orders before dispatch.

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6. Shipping & Delivery

• Shipping timelines are estimated and may vary based on location, courier availability, and external factors.
• Delays caused by courier partners, natural events, or unforeseen situations are beyond our control.
• Customers are responsible for providing accurate shipping information. Shree Ram Crafts is not liable for delays or non-delivery due to incorrect details.

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7. Returns, Replacements & Refunds

• Returns, replacements, and refunds are governed by our Return & Refund Policy.
• Customers are advised to review the policy carefully before placing an order.
• Claims raised outside the specified time period or without required proof may not be accepted.

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8. Intellectual Property

• All content on this website, including images, text, logos, graphics, and designs, is the property of Shree Ram Crafts.
• Unauthorized use, reproduction, or distribution of any content is strictly prohibited without written permission.

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9. Bulk & Wholesale Orders

• Bulk or wholesale orders may have separate terms regarding pricing, production timelines, and returns.
• Customers are advised to contact us before placing bulk orders to confirm details.

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10. Limitation of Liability

• Shree Ram Crafts shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
• Our liability, if any, shall be limited to the value of the product purchased.

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11. Governing Law & Jurisdiction

• These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
• Any disputes shall be subject to the jurisdiction of courts located in India.

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12. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us before placing an order.